Subscription

Thanks to the subscription available on our product sheets, you have the possibility of receiving your favorite products, at the frequency of your choice, directly to your home.

You receive your product the first month, then every month, every two or every three months (or a refill for the anti-blemish food supplement).

You will be billed based on the delivery frequency you chose, starting on the date of your initial purchase. Also, delivery is free for any subscription over €70.

The subscription plan is non-binding; you can cancel it or change the frequency of receipt directly from your customer account in the "Subscriptions" section. Any changes must be made no later than 48 hours before the initially scheduled renewal date to be taken into account.

Subscription to the subscription is only available on our website.

Choosing a subscription allows you to receive your favorite products every month, every two months, or every three months directly to your home.

Also, by subscribing you benefit from10% or 15% discounton all your receptions.

The subscription is without obligation; you can cancel or change* the frequency of receipt directly from your customer area, in the "subscriptions" section.

You also have the option to "Suspend my subscription" and resume the following month.

*Any changes to a subscription must be made no later than 48 hours before the initially scheduled renewal date in order to be taken into account.

Yes, you can complete your order with other Alaena products which will be sent to you at the same time as your renewal.

From your customer account, under the "Subscription" tab, "Manage my subscription," you can directly add one or more products to your next scheduled delivery. This is ideal for discovering a new product or starting a new subscription.

By opting for the subscription, you benefit from a 10% or 15% discount.

However, each month you receive the same product as the one received the first month (same packaging, same condition), except for the food supplement where you will receive a glass bottle and then a refill.

Your subscription is completely flexible and you can manage it directly from your customer account.

You will be able to:

• change your delivery frequency,
• add products to your next delivery on an ad hoc basis without subscribing to them, for example, by adding a new product or a box,
• check or change your next shipping date or delivery address,
• temporarily suspend delivery of your subscription products during your vacation, etc.,
• cancel your subscription.

Yes, the subscription is available for all countries.

On each expedition, thedelivery costswill be equivalent to those applied for the country concerned.