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At Alaena, each formula is developed according to dermatological requirements, then certified organic. We select natural active ingredients with high skin affinity as well as ingredients derived from biotechnologies for their effectiveness, tolerance, and safety.

Our formulas require several years of research and are manufactured in France according to demanding quality standards. This choice allows us to offer skincare products designed to sustainably improve skin quality.

You can order our sample kit directly on our website. Select 3 samples from all our face and body products — we will include them in a cotton pouch. Each sample provides one to two uses. The kit is free; you only pay for shipping costs.

The entire Alaena cosmetic range is available for sale at Spa Alaena Biarritz, 20 avenue du Sabaou 64200 Biarritz and at Spa Alaena Paris, 28 rue Meslay, 75003 Paris. Partner boutiques and spas also offer a selection of our products. We recommend contacting them beforehand to check the availability of the product you are interested in.

Our formulas are developed according to dermatological requirements and tested for skin tolerance. They are suitable for most skin types, including sensitive skin.

If in doubt, our customer service is available to guide you towards the most suitable products for your skin.

Our formulas are certified organic and formulated without controversial ingredients. However, we recommend consulting the INCI list for each product and, if in doubt, seeking the advice of your doctor or midwife before use during pregnancy or breastfeeding.

Go to the product page and enter your email address using the notification form. You will receive an email as soon as the product is back in stock.

We do not participate in sales. We prefer to offer a fair price throughout the year, which reflects the quality of our formulas, our raw materials, and our manufacturing.

However, we regularly offer exclusive benefits, such as free shipping or free discovery sizes during occasional promotions.

Our customer service is available Monday to Friday from 9 a.m. to 5 p.m.:

• By email at contact@alaena-cosmetique.com (response within 24-48 business hours)
• By phone at 05 59 51 15 59
• Via chat at the bottom right of your screen
• Via WhatsApp at +33 7 49 16 09 83

Once your order is confirmed, it is immediately prepared to ensure quick shipping. If you wish to modify or cancel it, please contact our customer service as soon as possible — we will do our best to intervene before shipment.

You will receive an email with your tracking number as soon as your order has been shipped. Click on "Track my order" to access Colissimo or Chronopost tracking. You can also find your orders from your customer account on our site.

Your orders are shipped on Monday, Wednesday, and Friday mornings. If you place your order before noon, it will be shipped the same day (excluding weekends and public holidays).

Metropolitan France: Colissimo home delivery €6.50 (2-3 days) · Parcel relay point €5 (3-5 days) · Chronopost €10 (24-48 hours) · Click & collect Spa Biarritz: free.

French Overseas Departments and Territories: €15-€25. European Union: €15-€25 (7-10 days). Rest of the world: €25-€33.

Delivery is free for any subscription over €70.

You have 14 days from receipt to return any unopened product in its original packaging. Please contact our customer service to initiate the process. Return address: Villa Sion, 79 Bis Rue d'Espagne, 64200 Biarritz. Return shipping costs are at your expense.

Once the return has been received and inspected, the refund will be processed within 5 to 10 business days to your original payment method.

We accept bank cards (Visa, Mastercard), Apple Pay, and PayPal. All payments are secure.

We accept bank cards (Visa, Mastercard), Apple Pay, and PayPal. All payments are secure.

Yes. All Alaena skincare products are formulated according to dermatological requirements and certified organic by Ecocert Cosmos Organic.

Our formulas combine natural active ingredients with high skin affinity and ingredients derived from biotechnologies to respect the skin's biological mechanisms while ensuring optimal effectiveness.

Our formulation charter excludes many controversial ingredients and prioritizes raw materials rigorously selected for their safety and tolerance.

Yes. Each Alaena formula undergoes clinical tests—in vitro and in vivo—to validate its effectiveness and skin tolerance before being placed on the market. The results of these studies guide our formulations and the concentrations of active ingredients we use.

Like all water-containing formulas, our products require a preservative system to ensure their microbiological safety.

We only use preservatives authorized by the Ecocert Cosmos Organic standard, selected in the minimum concentrations necessary to ensure the stability and safety of our formulas.

Yes. Preservatives are essential to protect formulas against the development of micro-organisms and ensure their safe use.

At Alaena, we exclusively use preservative systems authorized by Ecocert Cosmos Organic and apply them in the fairest concentrations, in accordance with regulatory requirements and the microbiological tests carried out on each of our formulas.

Our skincare products should be stored at room temperature, ideally away from heat and direct light.

During periods of high heat (above 24 °C), you can store them in the refrigerator to best preserve the stability of certain active ingredients.

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At Alaena, every formulation choice meets a dual requirement: dermatological efficacy and respect for living organisms.

Our skincare products are developed from natural active ingredients with high skin affinity and biotechnological innovations, certified organic by Ecocert Cosmos Organic and made in France.

We prioritize recyclable packaging, favor glass whenever possible, and work with French partners to limit our environmental impact.

Yes. All of our skincare products are made in France, in partner laboratories selected for their expertise and the high standards of their manufacturing processes. This choice allows us to guarantee complete traceability and to maintain the quality standards we set for ourselves.

Yes. Our formulas are positively rated on Yuka, reflecting our commitment to formulating without controversial ingredients. Our charter goes beyond regulatory requirements: we exclude any ingredient about which there is a doubt, without compromising on effectiveness.

Yes. In accordance with European regulations, no Alaena cosmetic product or any of its ingredients are tested on animals.

Some formulas are vegan. Others include ingredients such as beeswax, propolis, or donkey milk, sourced from supply chains that respect animal welfare.

Yes. We prioritize glass whenever it is compatible with the product's use, as it is infinitely recyclable.

Glass jars and bottles should be disposed of in the glass recycling stream. Pumps, caps, and accessories should be sorted according to your local community's guidelines.

We are currently working on solutions for reusing certain packaging in order to further our eco-design approach.

This project requires the establishment of a collection, cleaning and control system that meets the quality and safety requirements of our skincare products. We hope to be able to offer it soon.